Return, exchange and cancellation
We believe in happy customers. Since Wild Ideas™ products are hand made, and using natural ingredients, there could be some variations in the end product. Lagom’s return policy is made keeping our valuable customers in mind, with easy transparent procedure for it. We hope that you won’t need to use the policy as far as possible but we do understand that there could be unforeseen conditions under which it becomes necessary to replace/return the product.
At Lagom, each product is checked, verified and then shipped to the customer but we do understand that errors can happen at production and during packing.
Defective and damaged products
Lagom will replace products that are found to be defective or damaged. Defective products are classified under the following 2 categories:
1) Buyer getting the wrong product; and
2) Empty bottle/refills without product
Damaged products are classified as those that have arrived broken, leaked and incapable of being used.
The buyer is expected to inform the Company within 2 days of receipt of items and provide proof of damage/defect, failing which the company takes no responsibility to replace the product/s at its own cost.
You may send a mail to [email protected] with the Subject line: Replacement for Order no XXXX along with photographs/video. Lagom will revert within 24 to 48 hours and arrange to pick up the defective or damaged product/s from your doorstep. Note that returned/exchanged goods should retain the original label. Lagom may deliver a replacement at the time of pick up or within 7-10 days of pick up.
Cash refund/exchange is made only for damaged product. Does not include logistics charges. For further details, please write to [email protected] with the subject line: Replacement of order no xxx.
Do not like the product
We understand that in some cases that you may not like the Wild Ideas™ product which you have received. There might be several reasons for the same. However, note that Lagom does not take responsibility for the same and shall not be liable to replace the product. However, if you should still want to return the product, Lagom will deduct INR 75/- for every item returned as pickup and processing fee. This is applicable for unopened products. Opened products will not be taken back. Logistics cost will not be considered for refund. Also, the buyer is expected to pack the product safely and keep it ready for pickup.
However note that only products sold at full price are eligible for Return. Please mail at [email protected] with order number and reason for return.